Support
Write to us at any time. We reply by email, and we keep the thread open until the issue is solved.
Signed in? Use Support inside the app
The Support entry in the sidebar opens a ticket that is tied to your organization, so we already know which organization and site you are in. Your tickets and the replies to them are listed on the same page.
Help signing in
Signing in starts with your organization's short name, for example acme-corp. It is the same for everyone at your organization, so a colleague or your manager can tell you. If your sign-in is refused, your account may not have been created yet; your administrator can add it.
What to include when reporting a problem
- Your organization's short name and the site you were working in
- What you were doing and what you expected to happen
- The time it happened, and a screenshot if you have one
Your data
How we handle personal data, and how to ask for it to be corrected or removed, is described in the privacy policy.
